All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
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Celebrate what you want to see more of.
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Communication is everyone's panacea for everything.
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Excellent firms don't believe in excellence - only in constant improvement and constant change.
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Give a lot, expect a lot, and if you don't get it, prune.
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If a window of opportunity appears, don't pull down the shade.
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If no one is pissed-off with you then you are dead but just haven't figured it out yet.
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If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.
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Test fast, fail fast, adjust fast.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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