How to outsource customer support?
- 3+ months ago by Catherin ...
- support, customer
The utmost goal of customer support is customer satisfaction but achieving this feat is not as straight an arrow as it seems.
The key to impeccable customer support and services starts with a clear mission statement and corresponding core values. These trainable ethics must be imparted to the customer services team, and this activity is mainly optimized through outsourcing customer support.
What Matters When Outsourcing Customer Support?
1. Aligned Core Values
2. Speaking The Same Language (Both literally and figuratively)
3. Proven Processes that encompass transparency, accountability, personalization, and optimal customer services