What is service failure ? explain the types of customers complaint actions for service failure?

Service failure means performance fails to meet an individual’s expectations.

Example:-

1- Require online businesses to have customer service phone numbers with live personnel to make it easier for consumers and consumer agencies to resolve complaints.

2-Telemarketers should be required to keep recordings of the entire calls, not just the portions where consumers agree to the purchases, to capture all representations that were made.

affordablelocksmithsllc-arlington.com